Terms & Conditions

The site and correspondence with Laina Poulakos are not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website or in the correspondence.

Laina Poulakos is not responsible for any adverse reactions to any of her products. It is recommended that an individual perform a spot test before applying the product to large areas of the body or beginning regular use.

If when your product, especially a balm, arrives it is liquefied or not entirely solid, this does not mean the product is defective. Due to the nature of our natural ingredients, some products may melt when exposed to high temperatures, such as being shipped in hot weather. Allow the product to refrigerate for a few hours or cool to room temperature so that it may return to its solid state. Refunds will not be issued for melted products.